This version of our Terms of Use was last updated on 1 September 2026 and historic versions are archived and can be obtained by contacting us.
There are some sections which apply only to our Customers. A "Customer" is an entity which has signed up to a Commercial Agreement and Platform Terms & Conditions with us to receive our Services.
1. What's in these terms?
Welcome to our website. These terms tell you the rules for using our website at www.provenance.org, our sub-domains and our app ("Website"). You should read these terms before you use the Website. These terms tell you who we are, how you can use the Website, how you can buy our Services (if you are a Customer), what to do if there is a problem and other important information.
2. Who we are and how to contact us
We are Project Provenance Limited ("we", "Provenance", "us" and "our"), a company registered in England and Wales, under company number 08622563 with a registered office address at: First Floor, 1 Des Roches Square, Witney, England, OX28 4BE. We are trading as 'Provenance' and our VAT number is 168965544.
To contact us, please e-mail hello@provenance.org or use our contact form which is available on our website; https://www.provenance.org/contact.
3. By using our Website you accept these terms
By using our Website, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms, you must not use our Website.
We recommend that you save a copy of these terms for future reference.
4. There are other terms that may apply to you
These are some other rules, which also apply to your use of our Website:
Our Privacy Policy, at provenance.org/privacy, which talks about how we use cookies, the information that you give us or that we hold about you. It's very important, very short, and you should read it so you know how we're using your data.
Our Platform Terms and Conditions, at provenance.org/terms-and-conditions, which sets out the terms which apply to you if you become a Customer.
5. We may make changes to our Website, suspend or withdraw our Website
Our Website is made available free of charge. We may update and change our Website from time to time.
We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons.
You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
6. We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation.
7. You must keep your account details safe
You can register an account with us to set you up on your journey with us. When you create an account, you promise that: (a) the details which you provide (e.g. your name, details of the products are real and accurate; (b) you'll notify us immediately of any changes by updating these details on your online account; and (c) you keep true to yourself and won't impersonate any other business or use any details that you're not authorised to use.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at community@provenance.org.
8. How you may use material on our Website
We are the owner or the licensee of all intellectual property rights in our Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
Unless we have granted you permission, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Website must always be acknowledged.
You must not use any part of the content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Website in breach of these terms of use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made that are in your possession or control.
9. Do not rely on information on our Website
The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.
Although we make reasonable efforts to update the information on our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on our Website is accurate, complete or up to date.
10. We are not responsible for any website we link to
Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or the information you may obtain from them.
We have no control over the contents of any third party sites or resources. In order to be safe, we recommend that you read any terms and conditions for these websites and resources.
11. Our responsibility for loss or damage suffered by you
We love our Website and really hope that nothing bad happens to you when you're on it. In case something bad happens when you do use the Website, we're not responsible to you in any way for:
any losses that you suffer from your use of or inability to use the Website;
any losses that you suffer if you use the Website for non-personal use;
any loss of revenue, profit, business or sales that you suffer;
any loss of reputation or goodwill; or
any losses which are not foreseeable or are not obvious when you use the Website.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
If you are a consumer (as defined under applicable legislation) please note that we only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. Uploading content to our Website
Whenever you make use of a feature that allows you to upload content to our Website, you are responsible for making sure that none of the content falls into any of the following categories:
You warrant that any such contribution does not fall into any of the above categories, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our Website will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in “Rights you are giving us to use material you upload” below. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Website constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our Website if, in our opinion, your post may be in breach of any of the conditions set out above.
13. Adopting a brand profile
Our system publishes claims made about brands and their products. Ordinarily these are attached to a profile for that brand.
If you adopt a profile, in order to help validate claims made about your brand, then the conditions in this section hold.
You may only take any action through a brand’s profile if you are someone who has authority to act on that brand’s behalf. As a condition of using our systems, you promise that you have that authority.
For any claim associated with your brand:
We reserve the right to disable your access to a profile or delete any material associated with it if we reasonably believe you or it to be in breach of any part of this section or the rules in “uploading content to our website” section; or we reasonably believe we are required to do so by law.
We may in our absolute discretion
If you adopt a profile and acquire any credentials from us (e.g. a username and password) allowing you to access and update the profile, then you must protect those credentials from use by anyone else, in the same way as any account credentials we may issue, see the section headed “You must keep your account details safe”
14. Rights you are giving us to the material you upload
When you upload any data or post content to our Website, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable, revocable licence to use, reproduce, distribute, prepare derivative works of, display and make it available to the public.
You warrant that you have and will maintain all necessary licences, consents, and permissions necessary to permit us to use any such uploaded data or content;
15. Additional terms which apply to Customers
Subscriptions to the Provenance service may be made available in free or paid versions and/or in different service levels. Not all of the features and functionality of the Provenance service may be available in each version or service level. The features and functionality of each version or service level may be changed from time to time at Provenance's discretion without notice, and all prices listed on the Website are subject to change.
In order to subscribe to the Provenance service, you may be required to provide Provenance with billing and account information (“Billing Information”) for a credit card, payment card or another payment system for which you are authorised to approve charges (each, a “Payment Source”) to allow Provenance to collect payment from you for your use of the Provenance service. You must provide Provenance with true, accurate, current and complete Billing Information and maintain and promptly update your Billing Information to keep it true, accurate, current and complete.
Any other terms related to our agreement with you are set out in our Commercial Agreement and Platform Terms and Conditions (www.provenance.org/terms-and-conditions) with you.
16. We do not guarantee that our Website will be secure or free from bugs or viruses.
Unfortunately we can't, and don't, guarantee that the Website, or any content on it, will always be available or be uninterrupted or be bug or virus free. You should therefore make sure you have the necessary anti-virus software.
We want to ensure that other people can enjoy the use of our Website so please don't misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs, files or programs or repetitive requests designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or to diminish the quality of, interfere with the performance of or impair the functionality of the Website; including carrying out any hacking activity or web crawling.
You must also not attempt to circumvent, or attempt to seek to circumvent, any of the security safeguards of the Website or gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database connected to our Website. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.
17. Rules about linking to our Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Unless, we expressly grant you permission, you must not establish a link to our Website in any website that is not owned by you.
Our Website must not be framed on any other Website.
We reserve the right to withdraw linking permission without notice.
We love to hear new and exciting ideas, so if you would like to use our content in a way other than that set out above, please get in touch (see Contact Us for ways of communicating with us).
18. Which country's laws apply to any dispute?
Please note that these terms of use, their subject matter and their formation, are governed by English law.
If you are a consumer as defined under applicable legislation and you're not happy with any of these terms, you and Provenance agree that any disagreement or dispute will take place in the courts of England and Wales (except if you live in Northern Ireland, you can also go to the courts in Northern Ireland or if you live in Scotland, you can also go to the courts in Scotland).
If you are a Customer and you're not happy with any of these terms, you and Provenance agree to the exclusive jurisdiction of the courts of England and Wales.